FAQS

Ordering online can bring up real questions — especially when things don’t go exactly as planned. Here’s how we handle common situations, clearly and without fine print.

Order Already Shipped — What Now?

You’ll get a shipping confirmation email right after your order leaves our warehouse. That email includes a live tracking link to follow your package on the carrier’s site — no login needed.

Need to Fix Something Before It Ships?

We process orders fast, so changes aren’t possible once you click “Place Order.”

If your order hasn’t shipped yet, we can update the shipping address — just let us know right away. Once it’s packed or dispatched, though, that address is locked in.

Got the Wrong or Broken Item?

We’ll make it right — but need your help to get started:

• Email us within 30 days of receiving your order
• Include your order number, product name or code, clear photos showing the issue, and a short description of what’s wrong

We review every claim personally and respond with next steps.

Returned an Item — What Happens Next?

We accept returns only for items that are unworn, unused, and in original condition — with tags still attached and no visible signs of wear. Clearance items are final sale and not eligible for return.

We don’t offer direct exchanges. If you’d like a different size or style, return the original item first, then place a new order.

Missed a Discount or Stock Alert?

Forgot your discount code? Send us your order number and the code — we’ll check if we can apply it retroactively. We’ll do this as soon as possible, if feasible.

Out-of-stock item you love? Restocking usually happens within a few weeks. Sign up with your email to get an alert the moment it’s back.

Still Have Questions?

Reply to your order confirmation email or write to cs@mindglowbook.com — we read every message.