RETURN POLICY
If You Need to Cancel
You can cancel your order — but only before it ships or enters production. If we approve your cancellation request at that stage, we’ll issue a full refund to your original payment method.
Once your order has shipped, cancellation is no longer possible. At that point, you may initiate a return instead — provided it meets the eligibility criteria below.
If You’re Returning an Item
You have 14 days from the date you receive your order to start a return request. To qualify, the item must be unused, in its original condition, and packed with all original materials — including boxes, inserts, and packaging labels.
We require proof of purchase to process your request. This can be your order confirmation email or a printed or digital receipt.
Do not send items directly to the manufacturer. Instead, reach out to us first — so we can confirm eligibility and assign the correct handling path for your return.
What Happens After We Receive It
Once your package arrives and passes inspection, we’ll send a confirmation email detailing the status of your return. If approved, your refund goes back to the original method of payment — no exceptions.
We aim to complete refund processing within 7 days after approval. How quickly those funds appear in your account depends on your bank or card issuer — not on our processing timeline.
We do not charge restocking fees on approved returns. And you’ll never pay more than one shipping fee related to the same return.
If Your Refund Is Delayed
Even after receiving our confirmation that your refund has been processed, it may take extra time to show up. Here’s what to check, in order:
- Review your bank or credit card statement for pending or posted transactions.
- Contact your credit card issuer — posting times vary by issuer and are outside our control.
- Reach out to your bank directly if the refund still hasn’t appeared, as additional internal processing may be needed before it reflects in your balance.
If none of these steps resolve the issue, reply to your confirmation email or write to us at cs@mindglowbook.com. We’ll investigate promptly.
Where to Send It
We don’t publish a static return address. Each return is assigned a specific destination based on your location, item type, and logistics routing. Before mailing anything back, always get your personalized return instructions from us at cs@mindglowbook.com.